Job Description
Join ClientFirst Solutions as a Night Shift Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional remote customer support from New York or Florida. This full-time night shift role offers competitive pay, comprehensive benefits, and the flexibility to work from home while making a tangible impact on customer satisfaction.
What We Offer:
- Competitive hourly wage + performance bonuses
- 100% remote work environment
- Comprehensive health/dental/vision benefits
- 401(k) with company match
- Paid training and career advancement
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using CRM tools and problem-solving frameworks
- Document interactions accurately in Salesforce and Zendesk systems
- Meet/exceed KPIs for resolution time (15 avg) and CSAT (92% target)
- Collaborate with escalation teams for unresolved technical issues
- Maintain product knowledge through weekly training modules
Qualifications
- 1+ years customer service experience (remote preferred)
- Exceptional communication skills with neutral accent
- Proficient in CRM platforms (Salesforce/Zenforce)
- High-speed internet and quiet home office setup
- Ability to work 8-hour night shifts (11 PM - 7 AM EST)
- Type 45+ WPM with 98% accuracy
- Fluent in English (Spanish bilingual a plus)