Job Description
Join our award-winning customer service team and make an immediate impact! ConnectCare Solutions is seeking passionate Customer Service Representatives for fully remote positions based in Nashville, TN. As a key member of our support family, you'll deliver exceptional experiences to clients across Pennsylvania and beyond. We offer comprehensive training, flexible scheduling, and rapid onboarding for qualified candidates ready to start within 48 hours. Enjoy competitive compensation, health benefits, and career growth opportunities in a supportive virtual environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 98% accuracy
- Resolve billing, technical, and account issues using proprietary CRM systems
- Maintain detailed case documentation and compliance with SLA standards
- Collaborate with cross-functional teams to resolve complex escalations
- Identify upsell opportunities and drive customer retention initiatives
- Participate in weekly performance reviews and skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid environments
- Proficiency in CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to work independently with minimal supervision in home office
- Must have reliable high-speed internet and quiet workspace
- Available for flexible shifts including evenings/weekends as needed