Job Description
Join Coastal Connect Solutions as a Customer Service Representative and become the voice of our valued customers from the comfort of your home! We're seeking dedicated night shift professionals to deliver exceptional support via phone, email, and chat. Enjoy a flexible remote schedule while making a meaningful impact in our Virginia Beach-based team.
Responsibilities
- Handle inbound customer inquiries with empathy and professionalism
- Resolve technical issues and billing concerns efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams for complex escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Proactively identify opportunities to improve service quality
- Participate in ongoing training for product knowledge updates
Qualifications
- 1+ years customer service experience in remote/hybrid settings
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Excellent communication and problem-solving abilities
- Ability to work independently during night shifts (10 PM - 6 AM EST)
- High-speed internet connection and quiet home office environment
- Strong typing skills (50+ WPM) with attention to detail
- Customer-focused mindset with conflict resolution expertise