Job Description
Join our award-winning call center team and kickstart your career with weekend shifts in Houston! We're seeking energetic professionals to deliver exceptional customer experiences while enjoying work-life balance. Immediate openings with comprehensive training and growth opportunities. Perfect for students, parents, or anyone seeking flexible weekend hours without sacrificing competitive pay and benefits.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Maintain detailed call documentation in CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with team leads to improve service protocols
- Adhere to HIPAA/FCC compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficient in multitasking with CRM software (Salesforce/Zendesk)
- Type 35+ WPM with strong computer navigation
- Flexible availability (Sat/Sun shifts + 1 weekday evening)