Job Description
Join UrbanConnect Solutions as a Local Customer Service Representative and become the heartbeat of our San Francisco community! We're seeking passionate individuals to deliver exceptional support to our valued local clients. As a key member of our dynamic team, you'll work in a vibrant downtown office with modern amenities and a collaborative culture. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most exciting cities. Our hiring event on June 15th offers a streamlined interview process—don't miss your chance to join us!
Responsibilities
- Handle inbound/outbound calls and digital communications from local clients with empathy and efficiency
- Resolve customer inquiries, complaints, and technical issues using CRM tools and knowledge bases
- Collaborate with cross-functional teams to address complex service escalations
- Document interactions accurately and maintain detailed customer records in Salesforce
- Contribute to process improvements by identifying recurring customer pain points
- Represent the company at community events and local business partnerships
Qualifications
- Minimum 2 years of customer service experience in a local or regional setting
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with strong emotional intelligence
- Ability to multitask in a fast-paced environment while maintaining composure
- Valid California driver's license (for occasional local client visits)
- Associate degree or equivalent experience in business or communications
- Bilingual (English/Spanish) proficiency highly desirable