Job Description
Are you a dedicated problem-solver looking for a flexible opportunity? Apex Support Solutions is currently seeking a Customer Service Representative to join our remote team. If you are based in the Detroit area or surrounding regions and thrive in a night shift environment, we want to hear from you.
As a leading provider of customer support services, we pride ourselves on delivering exceptional experiences to our clients. This position offers the best of both worlds: the stability of a local company with the flexibility of working from home. Enjoy a competitive pay rate and a schedule that fits your lifestyle.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Night shift availability is required.
- Work From Home: Eliminate your commute and work from the comfort of your Detroit home.
- Professional Growth: Opportunities for advancement within the company.
We are looking for individuals who are patient, empathetic, and possess a strong desire to help others. If you are ready to start a rewarding career with a dynamic team, apply today!
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints efficiently while maintaining a professional demeanor.
- Accurately enter and update customer information into the CRM database.
- Follow standard operating procedures and scripts to ensure consistent service quality.
- Escalate complex issues to the appropriate management team when necessary.
- Build rapport with customers to ensure satisfaction and loyalty.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in customer service, call center, or retail is preferred but not mandatory.
- Must have a reliable high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively during night shifts.
- Proficiency with basic computer applications (Microsoft Office Suite).