Job Description
Join our award-winning customer service team in beautiful Colorado Springs! We're seeking passionate individuals to deliver exceptional experiences for our growing client base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment that values your growth. Immediate start available – apply today and start making a difference!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Strong typing speed (40+ WPM)
- Positive attitude under pressure