Job Description
Join Coastal Connect Solutions as a Night Shift Customer Service Representative and become the voice of excellence for our valued clients. This fully remote position offers the flexibility to work from home while delivering exceptional support to customers across Virginia Beach and beyond. We're seeking dedicated professionals who thrive in a fast-paced environment and are passionate about creating positive customer experiences. Enjoy competitive compensation, comprehensive benefits, and a supportive virtual team culture.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during night shift hours (11 PM - 7 AM EST)
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with day shift teams to ensure seamless customer handoffs
- Identify opportunities to improve customer experience processes
- Meet or exceed performance metrics including first-call resolution and customer satisfaction scores
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or call center experience
- Strong communication and active listening skills
- Ability to work independently with minimal supervision
- Proficient in CRM software and Microsoft Office Suite
- Reliable high-speed internet connection and quiet home office space
- Flexibility to work nights, weekends, and holidays as needed