Job Description
Are you a dedicated problem-solver looking for a flexible, rewarding career? We are seeking a highly motivated Customer Service Representative to join our growing team. In this role, you will provide exceptional support to our clients during our high-demand night shifts, all from the comfort of your home in Virginia Beach. We offer a competitive benefits package, including health insurance, paid time off, and a clear path for advancement.
Why Join Us?
- Work from the comfort of your own home.
- Night shift flexibility with a stable schedule.
- Competitive hourly wage ($18.00 - $22.00).
- Comprehensive training and career growth opportunities.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat during designated night shift hours.
- Resolve customer issues efficiently and empathetically to ensure high satisfaction scores.
- Accurately document customer interactions and account information in our CRM system.
- Collaborate with team leads and support specialists to troubleshoot complex technical issues.
- Adhere to company policies, quality assurance standards, and compliance regulations at all times.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service or call center environments is preferred but not required.
- Excellent verbal and written communication skills.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Reliable high-speed internet connection and a quiet workspace.
- Proficient in using computer applications and CRM software.