Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative and deliver exceptional support from the comfort of your home. This remote position is perfect for night owls who thrive in dynamic environments and want to make a real impact. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while representing a Fortune 500 leader in telecommunications.
We're seeking empathetic problem-solvers with a passion for customer advocacy. As a key member of our New Orleans-based team, you'll resolve inquiries, build loyalty, and contribute to our industry-leading satisfaction metrics. Training and equipment provided.
Responsibilities
- Deliver empathetic, multi-channel support (phone, chat, email) during night shift hours
- Resolve billing, technical, and service inquiries with first-contact resolution
- Document interactions accurately in CRM systems and maintain quality metrics
- Collaborate with global teams to escalate complex issues and improve processes
- Identify upsell opportunities while maintaining customer trust
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development programs
Qualifications
- Minimum 1 year customer service experience in remote or call center environment
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Excellent verbal communication and active listening abilities
- Ability to work independently with minimal supervision during night shifts
- High-speed internet connection and quiet home office setup
- Flexible schedule availability (11 PM - 7 AM CT, including weekends)
- Problem-solving mindset and emotional intelligence in challenging situations
- High school diploma or equivalent; college degree preferred