Job Description
Join NexaCare Solutions as a Night Shift Customer Service Representative and deliver exceptional support from the comfort of your home. We're seeking empathetic professionals to handle inbound/outbound calls, resolve inquiries, and ensure customer satisfaction in our dynamic remote team. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a meaningful impact.
What We Offer:
- Remote work with home office equipment provided
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM systems (Salesforce experience preferred)
- Document interactions accurately in customer databases
- Meet/exceed quality and productivity metrics
- Collaborate with support teams to address complex issues
- Participate in ongoing training for product knowledge updates
- Maintain positive customer relationships through proactive communication
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Ability to work independently in remote environment
- Proficient with Microsoft Office and troubleshooting basic tech issues
- Comfortable with night shift schedule (10 PM - 6 AM EST)
- Typing speed of 40+ WPM
- Valid US work authorization