Job Description
Are you looking for a rewarding career in Customer Service? KC Support Solutions is currently hiring Entry Level Call Center Representatives in the Kansas City, MO and Illinois area. We offer immediate start opportunities for motivated individuals ready to make a positive impact in a fast-paced environment.
We pride ourselves on providing top-tier service and offer a comprehensive training program to ensure your success. Join a team that values your growth and rewards your hard work.
Responsibilities
- Answer incoming customer calls with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Process orders, returns, and account updates accurately.
- Maintain detailed records of all customer interactions in the CRM system.
- Provide accurate product and service information to callers.
- Escalate complex issues to supervisors when necessary.
- Meet and exceed daily call volume and quality metrics.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is a plus, but not required.
- Excellent verbal communication and active listening skills.
- Basic computer literacy and typing speed of 35+ WPM.
- Reliable internet connection and home office setup.
- Ability to work flexible shifts, including weekends and holidays.
- Strong problem-solving skills and a customer-first mindset.