Job Description
Join our award-winning customer support team as a Night Shift Call Center Agent in Denver! We're seeking dynamic individuals ready to deliver exceptional service while our clients rest. Enjoy competitive pay, comprehensive benefits, and a supportive environment that values your growth. Immediate start available for motivated professionals ready to make an impact.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to optimize service delivery
- Participate in ongoing training programs
Qualifications
- Minimum 1 year call center or customer service experience
- Excellent verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work 10 PM - 6 AM schedule
- High school diploma or equivalent
- Proficient in Windows OS and basic troubleshooting