Job Description
Join Coastal Connect Solutions as a Night Shift Customer Service Representative and become a vital part of our dynamic remote team! We're seeking empathetic professionals to deliver exceptional support to our valued customers from the comfort of their homes. This full-time overnight role offers competitive pay, comprehensive benefits, and a flexible work environment designed for your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and product issues using CRM tools
- Document interactions and maintain accurate customer records
- Collaborate with team leads to escalate complex cases
- Meet/exceed performance metrics for resolution times and satisfaction
- Contribute to process improvements through customer feedback analysis
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (remote welcome)
- Strong communication skills and problem-solving abilities
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet and quiet workspace
- Ability to work independently overnight shifts (10 PM - 6 AM)
- Customer-focused mindset with patience under pressure