Job Description
Are you a dedicated professional seeking a stable career in Customer Service? Apex Support Solutions is expanding our remote team and looking for a Night Shift Customer Service Representative to join us in New York and Florida.
We offer a competitive salary, flexible work-from-home schedule, and comprehensive benefits. If you have a passion for helping others and can handle a high volume of calls, we want to hear from you.
Responsibilities
- Handle inbound and outbound customer calls and emails during night shifts.
- Resolve customer inquiries and complaints with patience and professionalism.
- Process orders, returns, and exchanges accurately.
- Document all customer interactions in the CRM system.
- Collaborate with the support team to improve service quality.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- High school diploma or GED required.
- Previous customer service experience preferred.
- Must be located in the United States (NY or FL preferred).
- Stable high-speed internet connection and a quiet workspace.
- Ability to work rotating night shifts (e.g., 9 PM - 6 AM or similar).
- Strong communication and problem-solving skills.