Job Description
Are you a dedicated problem-solver looking for a career that offers growth and stability? Apex Support Solutions is currently seeking dynamic Customer Service Representatives to join our thriving team in San Antonio. We pride ourselves on delivering world-class support, and we are looking for individuals who are passionate about helping others succeed.
We offer a competitive compensation package, comprehensive paid training, and a supportive environment for our night shift team. If you have a positive attitude and a drive to excel, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Paid Training: No prior experience required; we provide the tools you need to succeed.
- Night Shift Benefits: Enjoy a stable evening schedule with potential for overtime.
- Advancement: Clear pathways for internal promotion and career growth.
Your Role
As a Night Shift Customer Service Representative, you will be the first point of contact for our valued clients. Your role is vital in maintaining our reputation for excellence and ensuring customer satisfaction.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with empathy, accuracy, and a focus on retention.
- Accurately document all customer interactions and transactions in our CRM system.
- Identify opportunities to cross-sell products or services while adhering to company scripts.
- Collaborate with the team to troubleshoot complex technical issues.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED equivalent (Bachelor’s degree preferred).
- Previous customer service experience is a plus but not required.
- Strong computer literacy and typing skills (40+ WPM).
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during the night shift.
- Must be available to work weekends and holidays as required.