Job Description
We are excited to announce a Hiring Event for dedicated Customer Service Representatives to join our night shift team in San Diego, CA. If you are a problem-solver who thrives in a high-energy environment, this is your chance to join a forward-thinking company.
About the Role:
We are looking for individuals to handle high-volume customer interactions, providing top-tier support via phone, email, and chat. You will play a critical role in maintaining our brand reputation and ensuring customer satisfaction during off-hours operations.
Why Apply?
- Competitive hourly pay with shift differential.
- Comprehensive medical, dental, and vision benefits.
- Opportunity for career advancement within a growing team.
- Modern office environment with paid training.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer issues and complaints efficiently while adhering to company guidelines and scripts.
- Accurately log all customer interactions and account details into the CRM system.
- Identify opportunities to upsell or cross-sell products/services where appropriate.
- Collaborate with team leads to improve support processes and documentation.
- Maintain a positive and professional demeanor during high-stress situations.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is a plus but not mandatory for the right candidates.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 7:00 AM).
- Strong computer navigation skills and typing proficiency (40+ WPM).
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a collaborative team.