Job Description
Join our award-winning customer support team as a Part-Time Chat Support Specialist in Fort Worth! We're hosting an exclusive hiring event for tech-savvy communicators to deliver exceptional digital customer experiences. This flexible role offers remote training and competitive pay while empowering you to solve real-world problems through chat platforms.
Why Choose Us?
- Industry-leading training program
- Flexible 20-30 hour weekly schedules
- Performance-based bonuses
- Clear career advancement paths
- Modern remote work tools provided
Responsibilities
- Deliver real-time chat support for diverse client portfolios
- Resolve technical issues and product inquiries efficiently
- Maintain accurate customer interaction documentation
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed CSAT and response time metrics
- Participate in bi-weekly team knowledge sessions
Qualifications
- High school diploma or equivalent (required)
- Minimum 6 months customer service experience
- 40+ WPM typing accuracy with strong grammar
- Proficiency in GSuite and CRM platforms
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Available for evening/weekend shifts (weekends optional)