Job Description
Immediate Call Center Positions Available in Raleigh, NC! Join our dynamic team at CustomerFirst Solutions for a rewarding career in customer service. We're hosting a hiring event to fill multiple full-time roles with competitive pay and comprehensive benefits. Perfect for career changers, recent graduates, or experienced professionals looking to advance.
As a Call Center Representative, you'll be the voice of our brand, delivering exceptional support to clients across diverse industries. Enjoy a modern work environment, flexible scheduling options, and clear pathways for growth. No experience required – we provide paid training!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and efficiency
- Resolve customer inquiries, troubleshoot technical issues, and process transactions
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet performance metrics including call quality scores and resolution times
- Collaborate with team members to enhance service delivery processes
- Adhere to compliance protocols and confidentiality standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Typing speed of 40+ WPM with high accuracy
- Flexible availability including evenings/weekends as needed
- Successful background check and drug screen