Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Oakland! We're seeking empathetic professionals to deliver exceptional support during evening hours. Enjoy paid training, competitive compensation, and a supportive remote-friendly environment. Perfect for night owls seeking career growth without daytime commitments.
Why You'll Love This Role:
- Comprehensive paid training program
- Competitive hourly pay + performance bonuses
- 100% remote night shift flexibility
- Clear career advancement pathways
- Health benefits & retirement plans
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shifts
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with precision
- Collaborate with global support teams for complex issues
- Meet/exceed quality and productivity metrics
- Contribute to process improvement initiatives
- Maintain HIPAA/GDPR compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Typing speed: 40+ WPM with accuracy
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication & problem-solving skills
- Ability to work independently during night shifts
- Basic technical troubleshooting aptitude
- Flexible availability (11 PM - 7 AM PST)