Job Description
Join our dynamic team as a Weekend Customer Service Specialist at Global Tech Solutions Inc.! We're seeking energetic individuals to provide exceptional support during our peak weekend hours. Perfect for students or career changers looking to start in tech support. Enjoy competitive pay, flexible scheduling, and comprehensive training in a collaborative environment. Our San Jose hub is conveniently located near major transit with ample parking.
Responsibilities
- Deliver outstanding customer support via phone, chat, and email during weekend shifts
- Troubleshoot technical issues for enterprise clients using ticketing systems
- Document interactions and maintain accurate case records in CRM platforms
- Collaborate with on-call engineers for complex technical escalations
- Contribute to weekend-specific process improvement initiatives
- Adhere to security protocols for handling sensitive client data
Qualifications
- High school diploma or equivalent; college coursework preferred
- Basic proficiency with Windows/macOS and internet applications
- Strong problem-solving and communication abilities
- Ability to work independently in a fast-paced weekend environment
- Customer service experience (retail, hospitality, or tech support)
- Availability for all weekend shifts (Saturday/Sunday 8AM-6PM)
- Positive attitude and commitment to continuous learning