Job Description
Join our award-winning customer support team as a Local Customer Service Representative with paid training! No experience required – we provide comprehensive onboarding to launch your career in Atlanta, GA. Enjoy competitive pay, health benefits, and growth opportunities while making a real impact in your community.
As a key member of our support center, you'll resolve inquiries with empathy and efficiency, representing top brands in the healthcare and retail sectors. We're seeking dedicated individuals who thrive in fast-paced environments and want to build long-term careers in customer service.
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries via phone, email, and chat
- Resolve billing, product, and service issues with professionalism and accuracy
- Document interactions in CRM systems while maintaining data confidentiality
- Collaborate with technical teams to resolve complex customer concerns
- Meet/exceed performance metrics including resolution times and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Excellent verbal/written communication skills in English
- Basic computer proficiency with ability to navigate multiple systems
- Strong problem-solving abilities and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and representing companies with integrity
- No prior experience required – training provided!