Job Description
Join our dynamic team at Innovate Solutions Group! We're hosting an exclusive hiring event for motivated individuals seeking a career in customer service with no prior experience required. This is your opportunity to launch a rewarding career in Milwaukee's thriving business district.
As a Customer Service Representative, you'll be the face of our company, delivering exceptional support to clients across multiple industries. We provide comprehensive training and a supportive environment for growth. On-the-spot interviews available at our hiring event!
What We Offer:
- Comprehensive 6-week paid training program
- Health, dental, and vision benefits after 60 days
- 401(k) with company matching
- Clear career advancement path
- Collaborative team culture
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet daily performance metrics for call quality and resolution
- Identify opportunities to upsell products/services
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to work in a fast-paced environment
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Milwaukee
- Availability to work flexible shifts (including weekends)
- No experience necessary – we train the right candidates!