Job Description
Are you an excellent communicator looking for a new opportunity?
Zenith Customer Solutions is currently urgently hiring dedicated Chat Support Representatives in Ohio. We are looking for individuals who can provide top-tier customer service and are eager to learn.
Why Join Us?
- Paid Training: No experience required! We provide comprehensive paid training to get you up to speed.
- Competitive Pay: Earn between $16.00 and $22.00 per hour based on performance.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Tools: Work with the latest CRM software and chat platforms.
If you are ready to start your career in customer support, apply today!
Responsibilities
- Respond to customer inquiries via live chat in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Accurately enter data and update customer accounts using internal systems.
- Follow scripts and guidelines while maintaining a personal touch.
- Escalate complex technical issues to senior support agents.
- Maintain a high level of customer satisfaction and loyalty.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is a plus but not mandatory.
- Minimum typing speed of 40 WPM.
- Reliable high-speed internet connection and a quiet workspace.
- Proficiency in Microsoft Office Suite and web browsers.
- Ability to work flexible shifts, including evenings and weekends.