Job Description
Join our award-winning customer support team and launch your career in tech! We're seeking passionate individuals to deliver exceptional service to our diverse client base. No experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant team environment in Oakland's thriving business district.
What We Offer:
- Comprehensive 4-week paid training program
- Clear career advancement paths
- Comprehensive health benefits (Day 1)
- Performance-based bonuses
- Modern, tech-forward workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries via phone, email, and chat
- Document interactions accurately in CRM systems
- Collaborate with team to resolve complex issues
- Meet/exceed performance metrics (quality, speed, CSAT)
- Contribute to process improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong communication skills (written/spoken)
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to Oakland office
- Must pass background check and drug screen