Job Description
Launch your career in customer service with ConnectCare Solutions! We're seeking enthusiastic individuals for our Oklahoma City call center – no experience required. As a trusted healthcare support provider, we offer comprehensive paid training and a supportive team environment. Enjoy competitive pay, flexible scheduling, and opportunities for growth. If you're a great communicator with a passion for helping others, apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and account details
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance protocols and data security standards
- Continuously improve product knowledge through training modules
- Meet performance metrics for call volume and resolution times
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Positive attitude and willingness to learn
- Reliable internet connection for remote work options
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- No prior experience required – we train!