Job Description
Join Pittsburgh's leading healthcare support team as a Customer Service Representative! We're seeking enthusiastic individuals with no prior experience to deliver exceptional patient experiences. Our comprehensive training program equips you with all necessary skills to thrive in a dynamic call center environment. Enjoy competitive pay, flexible scheduling options, and opportunities for career advancement within our growing organization.
At ConnectCare Solutions, we value your potential over your past. If you're a compassionate communicator ready to make a difference in healthcare, we want to meet you!
Responsibilities
- Handle inbound/outbound calls regarding patient inquiries, appointment scheduling, and billing questions
- Accurately document patient interactions in our CRM system
- Collaborate with healthcare providers to resolve patient concerns
- Adhere to HIPAA compliance standards for all patient communications
- Meet daily performance metrics including call handling time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (no college experience required)
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with a patient-centered approach
- Comfortable working in a fast-paced, team-oriented environment
- Basic computer proficiency with willingness to learn new software
- Ability to sit for extended periods and operate headset equipment
- Positive attitude and eagerness to grow in healthcare support roles