Job Description
Launch Your Career in Customer Service!
Join our award-winning call center team in Atlanta, Georgia! We're seeking motivated individuals with no prior experience to become Customer Service Representatives. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment. Your role will involve assisting clients via phone and digital channels while developing valuable communication and problem-solving skills. Full-time positions with growth opportunities into team leadership and specialized roles.
Why ConnectHub Solutions?
- Industry-leading paid training program (4 weeks)
- Health, dental, and vision insurance
- Tuition reimbursement for career advancement
- Performance-based bonuses and incentives
- Modern downtown Atlanta workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics (call time, quality scores, CSAT)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and skill development
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (required)
- No prior call center experience necessary
- Strong verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in fast-paced environment
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Atlanta location
- Must pass background check and drug screen