Job Description
Join our award-winning customer service team in Jacksonville, FL! No prior experience required – we provide comprehensive paid training to launch your career in customer service. Enjoy competitive pay, benefits, and a supportive environment where your growth is our priority. Perfect for recent graduates or career changers looking to enter the thriving call center industry.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using our proprietary CRM system
- Document interactions accurately in real-time
- Meet performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Basic computer literacy and typing ability
- Ability to work flexible shifts (including weekends)
- Positive attitude and willingness to learn
- Pass background check and drug screening