Job Description
Join our award-winning customer service team in Raleigh! No experience required – we provide comprehensive training to kickstart your career in customer support. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional experiences to clients across diverse industries. Enjoy a supportive team environment, competitive benefits package, and opportunities for growth. Our upcoming hiring event is your direct path to joining a dynamic company committed to employee development.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with technical teams to resolve complex customer issues
- Meet daily performance metrics for call handling and resolution times
- Contribute to process improvements through customer feedback analysis
- Participate in ongoing product knowledge training sessions
- Support cross-functional teams during peak demand periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal communication skills with clear articulation
- Proficient in typing with attention to detail
- Ability to multitask in fast-paced environments
- Basic computer literacy with willingness to learn new software
- Positive attitude and problem-solving mindset
- Reliable transportation for on-site attendance
- Must pass background check and drug screening