Job Description
Launch your career in customer service with ConnectCare Solutions! We're seeking enthusiastic individuals for our Jacksonville call center team – no experience required. We offer comprehensive paid training to equip you with the skills needed to succeed. Enjoy competitive pay, benefits, and a supportive team environment where your growth matters. Join us in making a difference while building a stable career path in one of Florida's thriving cities.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using our proprietary CRM system
- Document interactions and maintain accurate records
- Meet performance metrics for call quality and resolution rates
- Collaborate with team members to ensure seamless service delivery
- Participate in continuous training and development programs
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and active listening skills
- Strong problem-solving abilities and patience
- Basic computer literacy and typing proficiency
- Positive attitude and willingness to learn
- Reliable attendance and punctuality
- Ability to work in a fast-paced environment