Job Description
Are you looking for a rewarding career in Columbus, OH with no prior experience needed? Horizon Customer Solutions is currently hiring enthusiastic Customer Service Representatives to join our dynamic team. We value attitude and work ethic over experience, offering a comprehensive training program to get you up to speed quickly.
As a Customer Service Representative, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. This is an excellent opportunity for individuals seeking immediate employment and a clear path for career advancement in the customer service industry.
Why Join Us?
- Immediate Start: We are looking to fill positions ASAP.
- No Experience Needed: Full training provided on-site.
- Competitive Pay: $18.00 - $22.00 per hour based on performance.
- Supportive Environment: Work with a team that values collaboration and growth.
Don't let a lack of experience hold you back. Take the first step towards a stable and exciting career today by applying for the Customer Service Representative position in Columbus, Ohio.
Responsibilities
- Handle inbound and outbound customer calls and emails with a focus on first-contact resolution.
- Assist customers with product inquiries, account issues, and service requests in a professional manner.
- Enter and update customer information accurately into the CRM database.
- Resolve complaints and escalate complex issues to the appropriate department when necessary.
- Maintain a high level of product knowledge through ongoing training and self-study.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer literacy and typing skills (30+ WPM).
- Strong communication skills, both verbal and written.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable transportation to and from the Columbus, OH office.
- A positive attitude and a genuine desire to help others.