Job Description
Join our award-winning call center team in Long Beach! We're hosting a hiring event for motivated individuals with no prior experience needed. As a Customer Service Representative, you'll be the voice of our clients, delivering exceptional support through phone, chat, and email channels. We provide comprehensive paid training and career growth opportunities.
Our modern downtown facility offers a vibrant, collaborative environment with competitive benefits including health insurance, paid time off, and performance bonuses. Perfect for career changers or recent graduates looking to launch their professional journey!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Meet and exceed key performance metrics (handle time, resolution rate)
- Collaborate with team members to improve customer experiences
- Participate in ongoing training to enhance product knowledge
- Uphold company values and compliance standards
Qualifications
- No experience required – we train motivated individuals!
- High school diploma or equivalent required
- Strong communication skills and active listening abilities
- Comfortable working in a fast-paced environment
- Basic computer proficiency and typing skills (30+ WPM preferred)
- Reliable transportation to our Long Beach facility
- Ability to work flexible shifts including weekends
- Positive attitude and customer-first mindset