Job Description
Join our award-winning customer service team in Oklahoma City! We're urgently seeking passionate Customer Service Representatives for immediate full-time positions with competitive pay and rapid advancement opportunities. Enjoy a supportive environment with comprehensive training, flexible scheduling, and performance bonuses. Apply today to start your career in customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and account issues using CRM tools
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed daily performance metrics (call volume, resolution time)
- Participate in weekend/holiday rotational coverage as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Exceptional communication skills with clear articulation
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving with conflict resolution abilities
- Available for immediate start and flexible scheduling