Job Description
Join CityConnect Solutions as a Part-Time Customer Service Representative and become the voice of our vibrant community! We're seeking passionate individuals to deliver exceptional service to local residents while building rewarding careers. Enjoy paid training, flexible schedules, and opportunities for growth—all while making a tangible impact in Long Beach and beyond. No prior experience required—just your dedication to helping others!
Why Work With Us?
- Comprehensive paid training program
- Flexible part-time hours (evenings/weekends available)Career advancement pathways to leadership roles
- Health benefits for full-time-equivalent staff
- Supportive team environment with quarterly team-building events
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing issues, service disruptions, and account modifications efficiently
- Document interactions accurately in CRM systems while maintaining data security protocols
- Collaborate with field teams to coordinate service appointments and follow-ups
- Identify opportunities to improve customer experiences and suggest process enhancements
- Participate in weekly training sessions to stay updated on products and policies
Qualifications
- High school diploma or equivalent (college coursework a plus)
- Strong communication skills with clear, articulate speech
- Ability to multitask in fast-paced environments while maintaining composure
- Proficiency with basic computer applications (MS Office, CRM tools)
- Customer service mindset with patience and problem-solving orientation
- Reliable transportation for occasional on-site meetings in Long Beach
- Availability to work 20-25 hours weekly, including weekends