Job Description
Join our award-winning customer service team in San Antonio! We're seeking enthusiastic individuals to deliver exceptional support experiencesâno prior experience required. Enjoy comprehensive paid training, flexible scheduling, and opportunities for career advancement. Perfect for recent graduates or career changers looking to start in a dynamic, growth-oriented environment. Immediate start positions available!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in our customer database
- Collaborate with team members to escalate complex cases
- Maintain product knowledge through continuous training modules
- Meet/exceed performance metrics for customer satisfaction and response times
- Participate in monthly team-building and feedback sessions
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong verbal/written communication skills in English
- Basic computer proficiency (typing, internet navigation)
- Ability to work flexible hours including weekends
- Positive attitude and problem-solving mindset
- No customer service experience requiredâtraining provided
- Must pass background check and drug screening