Job Description
Join Nexus Solutions' dynamic customer service team! We're hosting an exclusive hiring event for Weekend Shift Customer Service Representatives in Houston, TX. This role offers flexible weekend hours (Sat-Sun) with competitive pay and comprehensive benefits. Perfect for students, second earners, or professionals seeking work-life balance. As a local Houston business, we're committed to community growth and rewarding talent. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Maintain 95% customer satisfaction metrics
- Participate in weekend shift rotations (Sat-Sun 8am-8pm)
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency (MS Office, CRM software)
- Weekend availability mandatory
- Customer service experience preferred but not required
- Must pass background check and drug screening