Job Description
Join our award-winning customer service team as a Local Customer Service Representative in Kansas City! We're seeking passionate individuals to deliver exceptional support to our community-based clients. This full-time role offers immediate start, competitive benefits, and career growth opportunities in a dynamic environment.
Our ideal candidate thrives in face-to-face interactions and possesses deep local knowledge of Kansas City. You'll be the first point of contact for resolving inquiries, building relationships, and ensuring customer satisfaction. Enjoy a collaborative workplace culture with flexible scheduling options and comprehensive training.
Responsibilities
- Provide in-person and phone support to Kansas City customers with empathy and professionalism
- Resolve product/service inquiries using local market knowledge and company resources
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to implement customer feedback
- Participate in community outreach programs to enhance brand presence
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Train new hires on local service protocols and community-specific needs
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience with in-person interaction
- Deep familiarity with Kansas City geography, businesses, and culture
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Valid driver's license and reliable transportation
- Bilingual (English/Spanish) certification a plus