Job Description
Launch your career in customer service with ConnectCare Solutions! We're hosting a hiring event for motivated individuals in Indianapolis, IN – no experience required. As a Customer Service Representative, you'll be the heart of our operations, providing exceptional support to clients across North Carolina and beyond. We offer comprehensive training, career advancement opportunities, and a supportive team environment. If you're a great communicator with a passion for helping others, this is your chance to grow with us!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries, troubleshoot issues, and provide accurate information
- Maintain detailed customer records in our CRM system
- Meet daily performance metrics including call quality and resolution times
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to type 25+ WPM with basic computer proficiency
- Positive attitude and willingness to learn new systems
- Reliable internet connection for remote work options
- Flexibility to work evenings/weekends as needed
- No prior call center experience required – training provided!
- Must pass background check and drug screening