Job Description
Join our award-winning customer service team in Kansas City and launch your career without prior experience! We're seeking motivated individuals to deliver exceptional support to our diverse client base. Enjoy comprehensive training, flexible scheduling, and a supportive environment designed for growth. Immediate start available for candidates who thrive in fast-paced settings and are passionate about helping others.
What we offer:
- Full-time position with benefits (healthcare, retirement plan)
- Paid training program
- Performance-based bonuses
- Clear career advancement path
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound calls and digital customer inquiries
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM system with precision
- Collaborate with technical teams for complex escalations
- Maintain high customer satisfaction metrics
- Adhere to compliance and data security protocols
- Participate in ongoing skill development sessions
Qualifications
- No prior experience required - we train!
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to type 30+ WPM
- Comfortable with multitasking and technology
- Positive attitude and resilience under pressure
- Must pass background check and drug screening
- Available for evening/weekend shifts (rotating schedule)