Job Description
Launch your career in customer service with our comprehensive paid training program! ConnectServe Solutions is hiring enthusiastic individuals for entry-level call center roles in Portland, OR. No prior experience is required – we provide all the tools you need to succeed. Join our dynamic team and enjoy competitive pay, benefits, and growth opportunities in a supportive environment.
As a Customer Service Representative, you'll be the voice of our clients, delivering exceptional experiences while handling inquiries, resolving issues, and building relationships. Our paid training ensures you're fully prepared to excel from day one.
Responsibilities
- Handle incoming/outbound calls with professionalism and empathy
- Resolve customer inquiries using established protocols and resources
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Continuously develop product knowledge during training
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to learn quickly and adapt to new systems
- Basic computer proficiency (typing, navigation)
- Positive attitude and problem-solving mindset
- Reliable attendance and punctuality
- No prior experience required – training provided
- Must pass background check and drug screen