Job Description
Join our dynamic team at PrimeCall Solutions as a Customer Service Representative! We're hosting a hiring event specifically for motivated individuals no experience required. Enjoy competitive pay, comprehensive training, and a supportive environment where you can grow your career. Our Oakland-based call center offers flexible schedules and opportunities for advancement.
What makes us special? We invest in our people! You'll receive paid training, performance bonuses, and access to career development programs. Plus, enjoy our modern downtown workspace with free parking and commuter benefits.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and provide accurate information
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve complex issues
- Meet performance metrics for call quality and resolution times
- Participate in ongoing training and feedback sessions
- Uphold company standards for confidentiality and data security
Qualifications
- No prior experience required – we train everyone!
- High school diploma or equivalent (GED)
- Strong communication skills and active listening ability
- Comfortable operating computer systems and multitasking
- Positive attitude and willingness to learn new technologies
- Reliable attendance and punctuality
- Ability to work in a fast-paced team environment
- Bilingual (English/Spanish) preferred but not required