Job Description
Join NexCare Connect as a Local Customer Service Representative in Louisville, KY and get paid daily! We're seeking empathetic professionals to deliver exceptional support while enjoying immediate compensation. FLORIDA HIRING EVENT: Attend our exclusive recruitment event in Miami on October 15th for on-the-spot interviews and same-day offers!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional empathy
- Process transactions and update CRM records with 100% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for satisfaction and resolution rates
- Maintain in-depth product knowledge across service offerings
- Proactively identify opportunities to enhance customer experiences
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years in customer service or related field
- Proven ability to thrive in fast-paced environments
- Strong problem-solving and conflict resolution skills
- Proficiency with CRM software (Salesforce experience a plus)
- Must be available for in-person shifts in Louisville, KY
- Ability to pass background check and drug screening