Job Description
Join our award-winning customer support team as an Entry-Level Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences for our tech clients. This role offers comprehensive training, career advancement opportunities, and a collaborative team environment. Perfect for recent graduates or career changers looking to build a foundation in customer success. Our Seattle headquarters features modern amenities, flexible scheduling options, and a competitive benefits package including health insurance and 401K matching.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and efficiency
- Resolve technical and billing issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or support experience
- Strong communication skills and active listening ability
- Proficient in Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Flexibility to work evenings/weekends as needed
- Valid US work authorization