Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our valued clients in San Antonio. This is an immediate-start opportunity offering flexible hours and competitive pay. If you thrive in fast-paced environments and love helping people, apply today to become part of our award-winning customer experience team!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in our CRM system
- Collaborate with support teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Identify upsell opportunities to enhance customer satisfaction
- Maintain comprehensive knowledge of company offerings
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in high-volume settings
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Positive attitude with customer-first mindset