Job Description
Launch your career in customer service with Georgia Connect Services! We're seeking enthusiastic individuals with no prior experience to join our dynamic team in Atlanta. This immediate-start opportunity offers comprehensive training, competitive pay, and a path to professional growth. If you're passionate about helping others and thrive in a supportive environment, this role is your perfect entry point into the workforce.
What We Offer:
- Full-time position with benefits after 90 days
- Free industry certification program
- Advancement opportunities to team lead/supervisor roles
- Modern downtown Atlanta office with free parking
- Flexible scheduling options
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and service issues using company systems
- Document customer interactions accurately in CRM database
- Collaborate with support teams to resolve complex cases
- Meet daily performance metrics (handle time, quality scores)
- Participate in weekly training sessions to enhance skills
- Maintain positive brand image through all customer interactions
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent (GED accepted)
- Clear communication skills in English
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and active listening abilities
- Authorized to work in the United States
- Positive attitude with customer-first mindset