Job Description
Join ConnectCare Solutions as a Customer Service Representative and launch your career in healthcare support—no experience required! We're seeking compassionate individuals to provide exceptional service to patients and providers remotely. Enjoy full-time benefits, flexible scheduling, and comprehensive training. Be part of a dynamic team improving healthcare accessibility while working from anywhere in the United States.
Responsibilities
- Resolve patient inquiries via phone, email, and chat with empathy and accuracy
- Process insurance claims and verify eligibility using internal systems
- Document interactions in CRM software with meticulous attention to detail
- Collaborate with clinical teams to coordinate patient care needs
- Maintain HIPAA compliance and data security protocols
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no college required)
- Strong typing skills (35+ WPM) and computer literacy
- Excellent verbal communication and active listening abilities
- Ability to multitask in a fast-paced remote environment
- Previous customer service experience is a plus but not required
- Reliable high-speed internet and quiet home workspace
- Must pass background check and drug screening