Job Description
Join our award-winning customer service team in San Antonio and launch your career in healthcare support! ConnectCare Solutions is seeking passionate individuals to serve as the first point of contact for our clients. No prior experience is required – we provide comprehensive training to help you succeed in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement within our growing company.
As a Customer Service Representative, you'll handle inbound calls, resolve inquiries, and ensure exceptional patient experiences. Our team values empathy, professionalism, and a willingness to learn. If you're ready to start a rewarding career in customer service, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing and appointment scheduling issues efficiently
- Document all interactions accurately in our CRM system
- Collaborate with healthcare providers to address complex concerns
- Maintain HIPAA compliance in all communications
- Meet daily performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – training provided!
- Strong communication skills and active listening ability
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable attendance and punctuality
- Spanish bilingualism is a plus but not required