Job Description
Join our award-winning call center team in Richmond, VA! We're seeking motivated individuals with no prior experience to launch their careers in customer service. Enjoy comprehensive paid training, flexible schedules, and opportunities for advancement. As a trusted partner for Fortune 500 companies, we offer competitive benefits including health insurance, paid time off, and tuition reimbursement. Our supportive environment focuses on your growth, with dedicated mentors and career development paths. No experience necessary – we provide all the training you need!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and efficiency
- Collaborate with team members to improve customer experiences
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and commitment to customer satisfaction
- Reliable transportation to our Richmond facility
- Must pass background check and drug screening