Job Description
Join our award-winning team as a Customer Service Representative and launch your career in one of America's fastest-growing industries! No prior experience is needed—we provide comprehensive training to transform your passion for helping people into professional expertise. At Nexus Solutions Group, we believe in nurturing talent from the ground up, offering competitive compensation, flexible scheduling, and clear advancement paths. Our Atlanta-based support center serves Fortune 500 clients, and we're expanding our team to meet rising demand. Why Apply? • Industry-leading onboarding program • Health benefits after 90 days • Quarterly performance bonuses • Modern downtown workspace • Career development workshops
Responsibilities
- Delocate exceptional customer support via phone, email, and chat channels
- Resolve inquiries regarding products, services, and account management
- Document interactions accurately in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing skills training and certification programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal/written communication skills
- Basic computer proficiency with ability to learn new software
- Strong problem-solving abilities and emotional intelligence
- Willingness to work flexible shifts including evenings/weekends
- Positive attitude and customer-first mindset
- Ability to pass background check and drug screening
- Reliable transportation to downtown Atlanta location